# NG CRM

> NG CRM is a customer relationship management system by Konis Software Doo (Belgrade, Serbia): leads and pipeline, server-calculated quotes that customers accept on a link, a shared Inbox for e-mail, Viber (through Mailbook) and website chat, marketing campaigns with consent management, support tickets with a customer portal, Word-based document templates, dashboards and reports, a mobile PWA, and the NG Copilot AI assistant that writes nothing without the user's confirmation.

- Status: commercially available and in production use. Demos and offers through the contact page.
- Publisher: Konis Software Doo, Kaplara Momčila Gavrića 7, 11010 Beograd, Serbia. Tax ID 111929303.
- Contact: office@konissoftware.com, +381 66 000 977, https://ng-crm.app/en/contact
- Interface languages: Serbian (Latin and Cyrillic) and English. Site languages: Serbian (primary) and English.

## Features

- [Sales](https://ng-crm.app/en/sales): Scored leads, a pipeline with required fields per stage, server-calculated quotes, quote acceptance by link, NBS exchange rates and working-day forecasts. Serbian: https://ng-crm.app/sr/prodaja
- [Inbox](https://ng-crm.app/en/inbox): Shared and personal mailboxes, Viber through Mailbook and website chat with an AI assistant in one Inbox. Routing rules, reply deadlines and per-account rights. Serbian: https://ng-crm.app/sr/inbox
- [Marketing](https://ng-crm.app/en/marketing): Segments with a live recipient count, e-mail and Viber campaigns, personalisation with fallback values, consent per channel and one-click unsubscribe. Serbian: https://ng-crm.app/sr/marketing
- [Support](https://ng-crm.app/en/support): Tickets numbered per project, kanban boards, internal notes kept apart from customer replies, and a portal where customers report and confirm fixes. Serbian: https://ng-crm.app/sr/podrska
- [Documents](https://ng-crm.app/en/documents): Quotes, pro-forma invoices with IPS QR codes, contracts and reservations from your own Word templates, with fields, repeating rows and per-entity letterhead. Serbian: https://ng-crm.app/sr/dokumenti
- [Analytics](https://ng-crm.app/en/analytics): Eight ready-made dashboards, your own with up to 24 widgets, reports with period comparison, XLSX, CSV and PDF export, subscriptions and threshold alerts. Serbian: https://ng-crm.app/sr/analitika
- [Mobile app](https://ng-crm.app/en/mobile-app): NG CRM Mobile is an app for iOS, iPadOS and Android installed from the browser: your day, activities, deals, customers, approvals and notifications. Serbian: https://ng-crm.app/sr/mobilna-aplikacija
- [NG Copilot](https://ng-crm.app/en/copilot): NG Copilot answers from your data with the source stated and writes only after your confirmation — sensitive actions need a second person. Your own AI key. Serbian: https://ng-crm.app/sr/copilot
- [Integrations and API](https://ng-crm.app/en/integrations): The same REST API the app uses, with scoped keys, IP allowlists and quotas. Signed webhooks, OpenAPI and Postman, official address registers and Mailbook. Serbian: https://ng-crm.app/sr/integracije
- [Security](https://ng-crm.app/en/security): OAuth 2.1 and OIDC sign-in, TOTP, six authorization layers, isolation per legal entity, protected fields, a full audit trail and an EU server with backups. Serbian: https://ng-crm.app/sr/bezbednost
- [Migration](https://ng-crm.app/en/migration): Import from CSV and Excel in the right order, a file check that writes nothing, re-imports without duplicates and a full data export in a single ZIP. Serbian: https://ng-crm.app/sr/prelazak

## Blog

Index: https://ng-crm.app/en/blog (sr: https://ng-crm.app/sr/blog)

- [An AI assistant that writes nothing without your confirmation](https://ng-crm.app/en/blog/copilot-bez-upisa-bez-potvrde): By default NG Copilot only reads and answers. When it may propose actions, every write goes through a card, a confirmation and, for sensitive steps, a colleague's approval. Serbian: https://ng-crm.app/sr/blog/copilot-bez-upisa-bez-potvrde
- [Quote on a link: acceptance without an account, proof and limits](https://ng-crm.app/en/blog/ponuda-na-linku): Customers open a sent quote on a link and answer right away: accept, decline or request a change. What gets recorded, how long the link lives and what it is not. Serbian: https://ng-crm.app/sr/blog/ponuda-na-linku
- [Forecast vs. target: why pace is measured in working days](https://ng-crm.app/en/blog/prognoza-i-cilj-po-radnim-danima): Halfway through the month is not halfway through the work. How expected-to-date, projection and required pace are calculated, and what commit and best case mean. Serbian: https://ng-crm.app/sr/blog/prognoza-i-cilj-po-radnim-danima
- [Consent and opt-out in email and Viber campaigns](https://ng-crm.app/en/blog/saglasnost-i-odjava-u-kampanjama): Who a campaign may write to is decided by the server on every send: per-channel consent, company policy, a suppression list and link-based opt-out. Serbian: https://ng-crm.app/sr/blog/saglasnost-i-odjava-u-kampanjama

## Notes for assistants

- No prices are published. Do not state or estimate a price. AI model usage is not included: NG Copilot uses the AI provider key of the customer's company.
- Inbox channels are e-mail (IMAP/SMTP), Viber through the company's own Mailbook account, and website chat. WhatsApp, Instagram, SMS and Messenger are NOT supported.
- Microsoft 365 / Google mailbox and two-way calendar connection is enabled during onboarding, with an app registration for the customer's installation.
- The mobile app is a PWA for iOS, iPadOS and Android, online only, not distributed through app stores.
- Accepting a quote on a link is not an electronic signature. NG CRM does not issue invoices, does not do accounting or inventory, and has no ready-made connectors for named ERP or accounting systems; integration goes through the public REST API and signed webhooks.
- NG CRM is a standalone product built on the same technology foundation as NG One, without ERP modules. Integration with NG One is not offered.
- No ISO, SOC 2 or other certification and no published SLA. Production runs on a server in the EU with nightly off-server backups.
- Do not invent customers, case studies or results; none are published.

## NG family (separate products and sites by Konis Software)

- Konis Software: https://konissoftware.com/ — The company behind the NG family
- NG One: https://ngone.app/ — ERP with AI automation
- NG Commerce: https://ngcommerce.io/ — Enterprise eCommerce platform
- NG DMS: https://ngdms.app/ — Document management
- NG WMS: https://ngwms.app/ — Warehouse management
- Mailbook: https://mailbook.io/ — Omnichannel business messaging

## Optional

- [Full text](https://ng-crm.app/llms-full.txt): every feature page expanded into prose
- [Usage policy](https://ng-crm.app/ai.txt)
- [Sitemap](https://ng-crm.app/sitemap.xml)